Shipping policy

Shipping Policy
Last updated: [18/01/2025]

At Sentient Designs Co, we are committed to delivering your handcrafted jewellery with care and efficiency. Please read our shipping policy to understand our practices.

1. Processing Times

1.1. Each piece of jewellery is handcrafted to order. Please allow 10 business days for your order to be prepared.
1.2. Custom or bespoke orders may require additional time. Estimated delivery timelines will be provided upon order confirmation.

2. Shipping Rates and Services

2.1. We offer the following shipping options:

  • Standard UK Shipping: 1-4 business days – Free
  • International Shipping: Delivery times and rates vary by destination.

2.2. Shipping rates for international orders will be calculated at checkout based on your location.

3. Delivery Times

3.1. Delivery times may vary based on your location and selected shipping option.
3.2. Please note that delivery times do not include processing times.

4. Order Tracking

4.1. Once your order is dispatched, you will receive a confirmation email with tracking information (if available).
4.2. Tracking availability depends on the shipping method selected.

5. Customs and Duties

5.1. For international orders, customs fees and import duties may apply. These fees are the responsibility of the customer and are not included in the shipping cost.
5.2. We recommend checking with your local customs office for more information before placing an order.

6. Lost or Delayed Parcels

6.1. While we do our best to ensure timely delivery, delays may occur due to unforeseen circumstances.
6.2. If your parcel is delayed or lost, please contact us at sentientdesignsco@gmail.com so we can assist you.

7. Returns and Exchanges

7.1. If you need to return or exchange your item, please refer to our Refund & Exchange Policy.

8. Contact Us

For any shipping-related queries, please contact us at:
Email: sentientdesignsco@gmail.com