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Terms of service
Terms of Service
Last updated: [18/01/2025]
Welcome to Sentient Designs Co. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. General Information
1.1. Sentient Designs Co. ("we", "our", "us") is a jewellery business providing handcrafted products.
1.2. These Terms apply to all users of our website, including visitors, customers, and merchants.
2. Eligibility
2.1. You must be at least 18 years old to purchase from Sentient Designs Co.
2.2. By placing an order, you confirm that the information provided is accurate and truthful.
3. Orders and Payment
3.1. All orders are subject to availability and confirmation of payment.
3.2. We accept payments via Visa, Mastercard, American Express, Maestro, Discover, Diners Club, and UnionPay cards. Prices are listed in GBP (£) and include VAT unless otherwise stated.
3.3. We reserve the right to cancel or refuse any order at our discretion.
4. Shipping and Delivery
4.1. We aim to dispatch orders within 10 working days. Delivery times may vary based on location.
4.2. Customers are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect details.
5. Refunds and Exchanges
5.1. Refunds are subject to our Refund & Exchange Policy
5.2. We offer one free exchange per order (excluding shipping costs). Items must meet the return conditions outlined in our Refund & Exchange Policy.
6. Custom Orders
6.1. Custom or bespoke orders are non-refundable unless faulty.
6.2. Customers must approve all design specifications prior to production.
7. Intellectual Property
7.1. All content on our website, including designs, text, and images, is the intellectual property of Sentient Designs Co. and may not be used without prior permission.
8. Limitation of Liability
8.1. We are not liable for damages resulting from the misuse of our products.
8.2. To the extent permitted by law, our total liability shall not exceed the cost of the product purchased.
9. Changes to These Terms
9.1. We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting.
9.2. It is your responsibility to review these Terms periodically.
10. Governing Law
10.1. These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Information
For questions or concerns, please contact us at:
Email: sentientdesignsco@gmail.com
Address: PO Box 1381, Lincoln, Lincolnshire, LN5 5WW, United Kingdom